VoIP Engineer (RingCentral – Number Porting Specialist) - Temp/Contract
Description
** Applicants must be based in the United States. **
Job Description:
Job Description:
We are seeking a VoIP Engineer / Unified Communications as a Service (UCaaS) Specialist with experience in RingCentral to support a 6-month project focused on managing number porting for a large-scale fax migration initiative. The ideal candidate will have expertise in number porting processes, working within RingCentral’s administrative portal, and troubleshooting porting-related issues.
Responsibilities:
- Manage Number Porting: Oversee the end-to-end number porting process, including submitting requests, tracking progress, and resolving any issues that arise.
- Work with Carriers & Vendors: Communicate with carriers, vendors, and internal teams to ensure smooth and timely number transfers.
- RingCentral Administration: Utilize the RingCentral admin portal to configure numbers, assign services, and ensure proper routing for fax functionality.
- Troubleshoot Porting Issues: Identify and resolve any challenges related to porting, including rejections, incorrect documentation, and escalations.
- Documentation & Reporting: Maintain accurate records of porting requests, completion timelines, and any delays or issues encountered.
- Support & Training: Provide guidance to internal teams on best practices for number porting and RingCentral administration as needed.
Requirements:
- Experience with RingCentral (mandatory) – strong understanding of its number management and porting processes.
- VoIP / UCaaS Experience – minimum 2 years working with VoIP systems, SIP trunking, and number porting.
- Familiarity with Porting Regulations – knowledge of FCC porting rules, carrier requirements, and documentation standards.
- Strong Troubleshooting Skills – ability to diagnose and resolve porting issues efficiently.
- Excellent Communication – ability to coordinate with carriers, vendors, and internal teams to ensure seamless execution.
- Attention to Detail – meticulous in handling documentation, tracking progress, and ensuring compliance with porting guidelines.
Preferred Qualifications:
- Experience with fax solutions over VoIP
- Previous work with large-scale number porting projects
- Experience with other UCaaS platforms besides RingCentral
Contract Details:
• Duration: 6 months
• Location: Remote
• Hours: Flexible but aligned with business needs for porting coordination
• Duration: 6 months
• Location: Remote
• Hours: Flexible but aligned with business needs for porting coordination
If you have a strong background in VoIP number porting, RingCentral administration, and troubleshooting carrier-related issues, we’d love to hear from you!