Client Service Supervisor

Customer Service/Client Care Rochester, New York


Position at Chili Animal Care

Chili Animal Care is seeking a full time Client Service Supervisor to join our growing team! 

We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more! 

Our Ideal Candidate:  
A candidate who is highly motivated, pays great attention to detail, and can work in a fast-paced environment. This supervisor will facilitate the handling of all general client complaints, processing, and follow-up. This is a full-time position, so our ideal candidate will be able to work between 30- 40 hours a week, which will include a combination of day, evening, weekend, and holiday shifts.  

Job Duties: 

  • Overseeing training and daily responsibilities of the Client Service Representative and Veterinary Assistant tteams. 
  • Coaching and training the team to uphold policies and procedures includes keeping team accountable and having coaching conversations. 
  • Creating and maintaining team schedules. 
  • Must be proficient in hospital procedures; including billing.  
  • Participate in hospital improvement meetings and team leader meetings. 


Job Requirements:  

  • 2-3 years of Customer Service experience 
  • At least 2 years of Supervisor level experience  
  • GED or HS Diploma, AAS degree preferred 
  • Veterinary practice experience preferred