Vetspire Sales Account Executive
Description
** The individual selected for this position need to live near or relocate to a large city near a major airport. **
Vetspire is a fast-growing SaaS company revolutionizing veterinary practice management. We're passionate about empowering veterinary professionals with intuitive and powerful software that streamlines their workflows and improves animal care. We foster a collaborative and supportive environment where creativity and innovation are valued.
Job Summary:
We are hiring an experienced Account Executive to provide excellent client support and to deepen relationships with key client stakeholders. Ensuring that we build trustful, healthy, strategic relationships with all our clients is a top operational priority. In this role, you will be the face of the Vetspire organization to a growing number of Vetspire client accounts. You’ll be expected to build a positive rapport and create long-lasting relationships with the client accounts you manage. In this capacity, you will answer questions on general Vetspire business, project status, roadmap development, and more. You will hear about support issues, problems / bugs with the clients’ user base, and be expected to help troubleshoot where possible, and escalate as appropriate within the greater Vetspire team.
We are hiring an experienced Account Executive to provide excellent client support and to deepen relationships with key client stakeholders. Ensuring that we build trustful, healthy, strategic relationships with all our clients is a top operational priority. In this role, you will be the face of the Vetspire organization to a growing number of Vetspire client accounts. You’ll be expected to build a positive rapport and create long-lasting relationships with the client accounts you manage. In this capacity, you will answer questions on general Vetspire business, project status, roadmap development, and more. You will hear about support issues, problems / bugs with the clients’ user base, and be expected to help troubleshoot where possible, and escalate as appropriate within the greater Vetspire team.
Responsibilities:
- Will act as the point of contact for client account management matters
- Build long-lasting, mutually beneficial relationships with key business executives and stakeholders at each client account
- Communicate with clients to understand their needs and explain Vetspire’s value. Demonstrate excellent listening skills and empathy in how you interact with your clients.
- Proactively update clients, brainstorm creative solutions to problems.
- Become a subject matter expert of the Vetspire platform so you can teach clients all the tricks for how to get the most out of Vetspire, and display proficiency in answering their use-case questions. Stay up to date on new platform features and enhancements to inform your training and conversations.
- Respond to client needs, bring about solutions in a timely manner, and maintain transparent communications about the process until a case is brought to completion.
- Analyze and investigate problems to understand issues accurately.
- Ability to juggle multiple account management projects at one time, while remaining engaged in the details of each.
- Have exceptional verbal and written communication as well as expectation management with the clients while fixes are being made.
- Keep detailed, accurate records of each client interaction, complaint, problem, and solution.
- Collaborate with internal departments to facilitate client needs
- Forecast and track key account metrics; prepare reports on account status
- Be able to negotiate with clients in an assertive but positive manner when needed
- Be able to handle client relationship management no matter what is happening with that client’s development requests.
- Manage a pipeline of business and move it through the phases of the funnel.
Key Qualifications:
- Exceptional verbal and written communication skills
- 3+ years minimum in an account management or sales role working with executive leadership, SaaS sales skill preferred
- Ability to build rapport and collaborate with others within the company and externally
- Adaptability and strong problem-solving skills
- Strong active listening skills
- Go out of your way to support all our clients
- Strong utilization and understanding of CRM
- Travel to client sites and for conferences and meetings will be required which is estimated to be 30%+ to support business needs
Apply today!
At Vetspire (a Thrive Pet Healthcare company), we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.