Veterinary Specialty Referral Coordinator
Description
Veterinary Specialty Referral Coordinator
Thrive Pet Healthcare Specialists
Scottsdale, AZ
Thrive Pet Healthcare Specialists North Scottsdale is looking for a Veterinary Specialty Referral Coordinator to join our team as part of the Thrive Pet Healthcare community.
At Thrive Pet Healthcare Specialists North Scottsdale, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.
About You
This position's purpose is to provide outstanding client service. The Referral Coordinator (RC) is responsible for answering phone calls, distinguishing between routine and emergency cases, scheduling consultations and procedures (including recheck appointments), relaying client communications, coordinating medication refills, processing payments, managing financial information, and facilitating communication between clients and staff.
The RC enjoys working with diverse clients and possesses a caring, friendly, and efficient demeanor. This role creates a warm and welcoming impression and remains professional and courteous while handling multiple tasks amidst frequent interruptions.
The RC firmly believes in the quality of care and effectively communicates this assurance to clients. They understand the services and recommendations and can convey this information to clients. The RC empathizes with clients and maintains a compassionate and polite demeanor, even if a client becomes emotional or discourteous. Ultimately, the RC creates a positive first and last impression on clients, making this role paramount.
Experience & Skills Requirements:
- The ideal candidate must have at least 2 years experience as a Veterinary Technician
- Must maintain a clean and professional appearance at all times.
- Know the range of services the practice provides and the species it treats
- Ability to follow OSHA standards and hospital policies
- Know standard medical and business abbreviations
- Demonstrate ability to show empathy toward clients and treat animals with respect and compassion
- Excellent interpersonal communication skills
Role Responsibilities:
- Returns client calls promptly and takes live calls whenever possible.
- Operates a multiple-line telephone system, answering incoming calls, placing callers on hold, transferring calls, and paging staff members. Takes and routes messages for specialty veterinarians and staff.
- Confirms specialty appointments with clients before their appointment date to ensure attendance.
- Report Directly to the Client Service Manager and will periodically receive direction from the Hospital Administrator
- Follows established hospital guidelines for communicating with clients across different situations, including general inquiries, scheduling appointments, addressing routine and non-routine medical questions, handling patient emergencies, and processing prescription refills.
- Responds to basic questions about hospital services, fees, and animal care and treatment in line with hospital policies, directing more complex inquiries to a veterinarian or other staff.
- Utilizes active listening skills to gather clients' medical and personal information.
- Identifies potential client issues, complaints, or questions and handles them appropriately.
- Communicate with clients regarding invoices and the medical status of their pets as needed.
- Provide clients with any necessary information or instructions before their appointments.
- Maintains knowledge of current wellness-care standards and common medical problems.
- Keeps client contact information up to date.
- Supplies referral information to clients regarding primary care veterinarians or other emergency clinics.
- Provides accurate procedure quotes for inquiring clients.
About the Hospital
Thrive Pet Healthcare Specialists North Scottsdale is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Sports Medicine and Rehabilitation, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.
We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.
We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.
The Scottsdale area offers many opportunities for nature lovers, outdoor enthusiasts and city dwellers. As part of the Southwest, our area offers hiking, outdoor sports, lake activities, national parks, and so many day-trip activities throughout the year as the sun always shines brightly! Skiing, snowshoeing, and other winter sports are popular in the Flagstaff area, just a few hours north of the valley. Arizona is one of the most diverse states when it comes to activities, there is always something to do!
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive with Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty, hospital type, or environment – across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.