Practice Manager for Emergency & Specialty

Practice Management Dallas, Texas Dallas, Texas


Description

Position at Hillside Veterinary Clinic

Hillside Veterinary Clinic and Dallas Veterinary Specialists is hiring a Full-Time Practice Manager to join our leadership team to support the Emergency and Specialty Departments. This position will work alongside the existing practice manager. If you are interested in a unique opportunity to be a part of something great, and lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!  

We offer an amazing benefits package that include health, dental, vision, life, 401k, paid time off, as well as pet benefits!

The Practice Manager is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. The manager exercises sound judgment, and the willingness and capability to make decisions. 

The Practice Manager oversees the business activities of the hospital, including hiring and training hospital staff; working with Thrive Pet Healthcare finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures. 

Culture and Work Environment

  • Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
  • Upholds core values and standards.
  • Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
  • Promotes a cooperative working environment among staff members; understands the value of teamwork.
  • Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
  • Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

  • Required: Experience managing a veterinary practice, specialty practice experience strongly preferred.
  • Strongly preferred: Licensed/Registered Veterinary Technician.
  • Certified Veterinary Practice Manager (CVPM) designation or equivalent work experience preferred, but not required
  • Ability to analyze various sources of data in order to establish priorities and initiate operational programs
  • Sound personal judgment in decision-making
  • Capable of leading, managing, and coaching staff at all levels
  • Demonstrated competence in all aspects of staff management, including hiring and firing
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication skills. 
  • A commitment to outstanding client service.
  • Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
  • Solid math and Excel/spreadsheet skills.
  • Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
  • Availability to work uncommon hours and overtime, and to be subject to recall for business emergencies. 

Apply today!  We look forward to hearing from you!

Have questions? Email Kathryn at [email protected]. Please specify the name of the veterinary clinic and position to which you are applying.



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