Veterinary Client Care Specialist

Customer Service/Client Care Dracut, Massachusetts


Description

Position at Wignall Animal Hospital

Wignall Animal Hospital is seeking a Customer Service Representative to join our AMAZING team!

Our benefits package is the best in the industry and includes: 

  • paid parental leave
  • continuing education opportunities
  • health, dental, vision, life, 401(k)
  • paid time off
  • generous pet benefits and much more

 


We are looking for a talented, energetic, personable individual with strong communication and interpersonal skills, who will be a contributing member of our growing veterinary team. 

The ideal candidate:

  • Has strong communication skills

  • Has veterinary experience 

  • Possesses exceptional customer service skills

  • Works well on a team as well as independently

  • Is a fast learner

Responsibilities:

  • managing a multi-line phone system
  • scheduling appointments
  • checking clients in/out
  • maintaining organized and detailed electronic medical records
  • making sure the lobby is a clean
  • educating clients on recommended products or services I.E. spay/neuters, dentals



Job Overview:

Our Customer Service Representatives provide exceptional service to enhance the client's experience. Educate clients about vaccines, financial counseling, heartworm/flea tick prevention. Schedule appointments. Confirm surgeries, act as a liaison between the client and DVM. Smile, answer phones, and be a cheerleader for the facility.

Why work at Wignall Animal Hospital?
Wignall Animal Hospital is full service, 5 veterinary practice set in Dracut, MA. The hospital is AAHA accredited and prides itself on learning opportunities for veterinary technicians. We strive to provide a less stressful experience for our clients and their pets by focusing on positive reinforcement and fear-free handling techniques. We provide top-notch medical care to our patients and have an awesome clientele.  Excellent professional development environment for the employee seeking to work with the best and become one of the best.

Visit our website for more information about our Hospital! https://wignall.com/

Feel free to apply directly or email your resume to: [email protected]


We offer an incredible benefits package that includes health, dental, vision, life, 401(k), paid parental leave, generous pet benefits, and much more!