Veterinary Client Service Representative
Description
Veterinary Client Service Representative
Full-Time, 3 12-hour Shifts (including rotating weekends)
Woolwich Township, New Jersey
Saint Francis Veterinary Center of South Jersey is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.
At Saint Francis Veterinary Center of South Jersey, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You
As a Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. The CSR is responsible for providing office support including greeting clients and patients, appointment scheduling, preparing medical records, answering and directing incoming phone calls, ensuring the lobby and front of the clinic are clean and welcoming, presenting and processing financial options and balancing payments. Strong client service skills are crucial as Client Service Representatives are the initial point of contact for clients.
Experience & Skills Requirements:
- High School Diploma or equivalent; additional education a plus!
- Previous experience in a veterinary setting strongly preferred
- Previous experience in a client service role preferred
- Previous experience in a medical clinic preferred
- Strong communication and interpersonal skills required
- Ability to multitask, prioritize and remain calm in a busy environment
- Comfortable using computers and handling sensitive material
- Must possess a genuine love for animals and a commitment to client education and satisfactoin
Role Responsibilities:
- Maintain a warm and welcoming environment for both clients and patients alike
- Utilize a multiline phone system, accurately direct calls
- Answer client inquiries to the best of your ability
- Maintain a clear and concise medical record, documenting payments, client communications and more
- Process payment and balance accounts
- Communicate efficiently and professionally with clients, technicians, assistants, doctors and other staff members
About the Hospital
At Saint Francis Veterinary Center of South Jersey, we provide primary and urgent care to dogs and cats in Gloucester County and the surrounding areas. We also offer dentistry. We are proud to be accredited by the AAHA and certified as a Cat-Friendly practice. We have been proudly serving as Delaware Valley’s veterinary hospital since 1986.
We are open Monday - Sunday from 8 am to 8 pm
Serving Gloucester County, Woolwich, Philadelphia
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty, hospital type, or environment – across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $19/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.