Veterinary Client Service Representative
Description
If you are looking for a career that supports your love of pets while helping their families navigate their visit to the hospital, look no further than ACCESS Los Angeles and become a Client Care Representative on our growing team!
The veterinary industry is fast paced and ever changing. ACCESS LA keeps up with this growing industry through our dedication to our team by providing industry leading benefits such as 100% paid parental (and purr-rental) leave, family and pet bereavement, education opportunities and so much more!
Our Client Care Team Members are the "first faces" to our pet parents as they embark on their pet's visit to our hospital. We at ACCESS, recognize the importance of finding people-driven individuals who have a passion for helping our furry friends.
Compensation: Our pay ranges begin at $19 - $21/ hour, dependent upon existing experience.
ACCESS Los Angeles also offers shift differentials..
Shift hours worked between:
7pm-11pm = additional $2/hour
11pm-7am = additional $3/hour
any shift on Saturdays and Sundays = additional $2/hour
What makes the best candidates?
- Have a desire to help people through what is often a stressful event in their lives
- Minimum one year of experience in a customer service role (prior veterinary experience required)
- Must be able to read, write and speak English fluently in a clear and audible voice
- and most importantly...embody our core principles: Quality, Integrity, Compassion and Service
What might your day to day look like?
- Answer incoming calls, message taking
- Triage incoming requests
- Guide clients through check-in, discharge, check out
- Handle financial transactions
- Facilitate medication requests
- Understanding department-specific medications, diagnostics, and procedures
Apply now to speak to a member of our Leadership Team and learn why you should join the pack at ACCESS Specialty Animal Hospital - Los Angeles!