Lead Customer Service Representative

Administrative Billerica, Massachusetts


Position at Billerica Veterinary Hospital

**$1500 Sign on Bonus!!**

Our Ideal Candidate: 
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week. 

Job Duties:  

  • Communicating via phone, email, and in person with clients and actively listening to their concerns.  
  • Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records. 
  • Processing client payments and invoices. 
  • Scheduling and confirming appointments with patients. 
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. 
  • Educating clients on recommended products or services.
  • Ensuring the lobby is clean and organized.
  • Making the CSR schedule.
  • Attending weekly leadership meetings
  • Other administrative duties as needed.



Job Requirements:  

  • High School Diploma or equivalent, AAS or higher preferred. 
  • At least 6 months of customer service experience. 
  • Veterinary hospital experience is preferred, however not required. 
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. 

We offer an incredible benefits package including health, vision, & dental, paid parental leave, matching 401(k), PTO, generous pet care discounts, and much more!

Take a peek at our website to see just how fun and rewarding working with us will be: