Veterinary Technician Lead Trainer
Description
Veterinary Specialty Hospital of Palm Beach Gardens is seeking an experienced Veterinary Nurse Trainer and Lead to help lead our amazing team!
Job Duties:
- Provide day-to-day coaching and supervision of Technician team members.
- Ensure there are set OSHA regulations for the hospital and team members are trained appropriately. Conduct hospital safety meetings at least every 6 months.
- Maintain and oversee the Radiology compliance in the hospital; to include dosimetry badge reports and exchanges, exposure checks for protective equipment, and patient logs.
- Maintain PPE logs and ensure we always have appropriate PPE.
- Maintain and oversee cleaning and maintenance of all laboratory equipment; including maintaining a checklist for each piece of equipment.
- Maintain Policies & Procedures for the medical team; meet with Medical Director and Practice Manager about concerns and policies needed. Ensure the Medical Director review of all policies and procedures prior to implementation.
- Work with the Department Leads to ensure team members are providing adequate support and departments are running efficiently.
- Oversee training of all new team members; ensure all leaders are providing accurate training and providing regular feedback.
- Perform employee evaluations and reviews for technical team members with the assistance of the Practice Manager.
Leadership Capabilities
- Acts as a champion for change and identifies documents, shares, and promotes best practices.
- Drives accountability of all team members in achieving goals.
- Facilitates clear and consistent communication within the leadership team, with all team members and with clients.
- Demonstrates leadership and collaboration by building relationships and rapport with staff teams quickly and actively engaging the team in collective problem-solving.
- Excellent trainer of individuals on systems, process, and how to be successful as part of the team.
People Management Capabilities
- Partner with the Practice Manager to address staffing needs including hiring, training, reviewing, and disciplining of staff.
- Implements performance-based incentive, rewards, and recognition programs.
- Creates staff schedule and manages labor costs to budget.
- Conduct 1:1 conversations with all members of the technical team at least quarterly.
- Passionate about maintaining a safe, harassment-free work environment by providing resources, support, and supervision to the team.
Client Service Capabilities
- Demonstrates and reinforces the highest level of client service.
- Resolves client issues and escalations; oversees client follow-up communication.
- Drives client visits through strategic client communication.
Growth & Development Capabilities
- Participate in the development and implementation of hospital procedures and policies.
- Design workflow systems and processes that consistently drive results with the end goal of providing an outstanding client and pet experience.
- Identify growth and innovation opportunities based on experience and interaction with team members.
- Manages priorities across and within areas of the hospital; ability to productively prioritize tasks.
We offer an amazing benefits package including PTO, 401k, Medical/Dental/Vision Insurance, generous pet discounts, and MUCH MORE! Apply today!
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