Veterinary Customer Experience Coordinator

Customer Service/Client Care Fort Worth, Texas

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Description

Position at Thrive Pet Healthcare

The PARC needs incredible people like you to join our team! We are currently hiring Customer Experience Coordinators.

  • Do you enjoy working with a team focused on making a big impact on the lives of pets and their people?
  • Do you love animals and want to make a difference in the lives of owners and their pets?
  • Do you feel a strong sense of satisfaction helping others when it truly matters the most?
  • Do you work quickly and enjoy variety in your work?
  • Do you enjoy communicating information that will influence someone’s ability to help their pet live its best life?
  • Do you thrive working in an orderly, structured environment with a defined workflow process?

If this sounds like you, please apply!

Essential Duties & Responsibilities

Individuals in this role perform such duties as:

  • Answer phones (route phone calls, screen phone calls for management, answer client questions, etc.).
  • Schedule appointments for clients.
  • Discuss and promote service offerings with clients.
  • Provide clients with estimates for pre-determined procedures.
  • Check clients in and enter their information to ezyVet.
  • Communicate appointment arrivals with the medical staff.
  • Check clients out and collect payment.
  • Sell food, heartworm prevention, and flea/tick prevention to clients.
  • Perform general office duties.
  • Perform general cleaning duties in the Lobby.
  • Perform other related duties as assigned.

The PARC is a 24/7 Animal Hospital that does it all: Wellness Care and 24/7 ER/Critical Care. Our 25,000 square foot facility is one of the most unique in the country with glass walls that help calm pets’ fears. We care about the People as much as the Pets, including our team members. Check out the benefits of working at The PARC:

  • We offer an incredible benefits package including medical, dental, life insurance, 401k matching, PTO, paid parental leave, fantastic pet benefits and much more!
  • Logoed scrubs and jackets provided
  • 80-hours of accrued time off
  • Generous pet discounts: 75% off services, 50% off products
  • Other highlights include: life insurance, short/long term disability, 401-K retirement plan, EAP, HSA, FSA. 

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