Veterinary Customer Service Representative
Description
The Animal Clinic of Los Alamos is hiring a part-time Veterinary Customer Service Representative/Receptionist to join it's amazing team!
Part-time: 20-30 hours/week
Progressive, fast paced, four doctor veterinary practice is looking to add an energetic, motivated individual to our wonderful customer service team! We offer a wide range of services from general surgeries, dentistry, ultrasounds, and preventative care. The ideal candidate should be superior at client communication, be detail-oriented, and have the ability to work in a fast-paced environment while being calm and compassionate about working with the team, clients and their pets.
Responsibilities:
- Customer Service: greet clients as they enter the clinic, assist clients quickly and professionally, answer telephones, schedule appointments, answer client questions, document messages for doctors and management, take payments and enter payment information
- Knowledge: assess patient’s needs, recognize an emergency situation and when to seek help, understand hospital protocols, including those for vaccines, laboratory tests and basic principles of animal care
- Cleaning: maintain general cleanliness of the hospital, use proper cleaning and disinfection protocols
- Documentation: keep accurate and detailed records about patients and clients, ensure documents are complete and signed, prepare, file and purge charts according to hospital protocol
- Communication: maintain excellent lines of communication with clients, CSRs, other technicians, management and Doctors
- Other: assist in all other areas of the hospital as needed
Why work at The Animal Clinic of Los Alamos?
We have grown into a full-service veterinary hospital for dogs and cats. Our state-of-the-art facility offers a safe and comfortable environment for our clients to visit.
We promote an emotionally intelligent work environment and a positive work/life balance! We invest heavily in our employees with many opportunities for growth and development.