Client Service Representative (Overnight)

Customer Service/Client Care Rochester, New York


Position at Veterinary Specialists and Emergency Services

Veterinary Specialists and Emergency Services (VSES) is in search of a full-time Customer Service Representative to join our Overnight team! 

We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more! 

Our Ideal Candidate: 
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets, this experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week and includes overnight, weekend, and holiday shifts. 

Job Duties:  

  • Communicating via phone, email, and/ or in person with clients and actively listening to their concerns.  
  • Scheduling appointments and using our computer information system to accurately process client payments and maintaining patient records.  
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.  

Job Requirements:  

  • High School Diploma or equivalent, AAS or higher preferred. 
  • At least 6 months of customer service experience. 
  • Veterinary hospital experience is preferred, however not required. 
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.