Veterinary Client Service Representative and Veterinary Technician
Description
Animal Care Clinic is looking for a part-time Customer Service Representative and Veterinary Technician to join their team!
Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a responsible, team-oriented, self-motivated team player. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSRs are trained to understand the basics of veterinary medicine to appropriately schedule doctor visits, answer questions, and educate our clients.
Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a responsible, team-oriented, self-motivated team player. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSRs are trained to understand the basics of veterinary medicine to appropriately schedule doctor visits, answer questions, and educate our clients.
CSR Responsibilities:
- Handle customer inquiries.
- Schedule patient appointments.
- Provide information about our products and services.
- Troubleshoot and resolve client issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of our evolving services and products.
- Answering multiple phone lines.
- Greeting and assisting clients and their pets.
- Educate clients.
- Daily routine cleaning
As a Veterinary Technician, you’ll play an important role in pets’ lives by providing end-to-end care for our precious patients. Your life-changing work will range from the hands-on care of facilitating outpatient treatments and performing laboratory tests to support services, including admitting and discharging patients.
Vet Tech Responsibilities:
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
- With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
- Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
- Obtain relevant health history and information from clients and maintain medical charts.
- Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
- Be willing to guide, mentor, and support fellow team members.
Qualifications:
- Previous experience in customer service, sales, or other related fields.
- Previous clinical experience
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Team player.
- Excellent written and verbal communication skills.
We call ourselves change agents for good because we sincerely believe we can be a force that moves our industry forward! We promote an emotionally intelligent work environment with a positive work/life balance. We invest heavily in our team member's happiness with many opportunities for growth and development!
Apply today! We can’t wait to meet you!