Animal Care Assistant II

Veterinary Assistant Rochester, New York


Position at Animal Hospital of Pittsford



As an Animal Care Assistant your duties will include but are not limited to: assisting the veterinarians, technicians and receptionists in the Practice of Veterinary Medicine and Surgery, in-patient and out-patient care, medication dispensing, medical record notation and maintenance, housekeeping duties and equipment maintenance, pharmaceutical inventory, administrative duties, OSHA awareness and compliance, and exemplary customer service.    The team member will also maintain a practical knowledge of the hospitals procedures, services, and policies. The team member will maintain a professional demeanor at all times, use appropriate medical terminology, and support practice ownership, management and fellow team members.


Animal Care Assistants must build positive, professional relationships with clients and staff members. Assistants should have completed their high school diplomas and must pursue significant on-the-job training.


General Knowledge and Tasks 


  • Competently speak and write the English language.
  • Handle stress and pressure with poise and tact.
  • Be willing and available to stay late or through breaks, when needed, to assist with emergency or critical-care patients.
  • Show respect for clients, team members, and animals (alive or deceased) at all times.
  • Effectively promote preventive health care, nutrition, and pet health insurance to clients. Support what fellow staff members have said to clients.
  • Have the physical strength and ability to stand for an entire shift when needed, and be able to lift pets and objects weighing up to 50 pounds without assistance. Assist in lifting patients weighing more than 50 pounds.
  • Stock hospital supplies and pharmaceutical, pet-food, and over-the-counter products.
  • Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.
  • Be prepared to handle any pet or facility emergency that may arise, including dog or cat fights, choking or strangulating animals, and facility fire or weather-related emergencies. Follow contingency plans.
  • Follow established closing procedures to ensure the security of patients, staff, data, revenue, inventory, and the facility.
  • Know phone functions, including hold, intercom, transfer, forward, and three-way calling.
  • Assist receptionists with phones, clients, etc as needed
  • Obtain accurate histories on patients and educate clients on wellness protocols as well as ask follow up questions regarding illnesses and anticipate veterinary needs.
  • Offer support to the veterinarians with appointments including obtaining vitals, restraint and gathering any needed supplies or samples.
  • Dispense medications. Discuss administration or application of products and potential side effects with owners as instructed by doctors or technicians.
  • Assist technicians in treatment are with animal handling, surgical and treatment preparation. 
  • Restrain pets in a manner that allows necessary work to be performed, minimizes stress to patients, and ensures the safety of patients and people. Safely and effectively apply and use restraints such as muzzles, towels, gloves, and cat bags.
  • Admit patients for in-patient or out-patient procedures, fill prescriptions written and authorized by a DVM, prepare vaccines and/or other medications.
  • Perform hospital discharges per standard operating procedure, dispense medications and instructions, schedule follow-up appointments, and collect payments.