Veterinary Practice Manager

Practice Management Oakland, California


Description

Position at Montclair Veterinary Hospital

Montclair Veterinary Hospital is a thriving, multi-doctor veterinary hospital in the affluent Oakland village of Montclair. Our core values include being authentic, comradery, personal and team growth and practicing compassion. We are looking for a Veterinary Practice Manager to lead our team!

Job Summary: 

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.  

The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.  

  Culture and Work Environment

  • Communicates the practice’s values and mission to the team. Motivates staff, and helps build and maintain morale.
  • Upholds core values and standards.
  • Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
  • Promotes a cooperative working environment among staff members; understands the value of teamwork.
  • Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
  • Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.
  • Collaborates with practice leaders to elevate operational excellence

Requirements:

  • Ability to analyze various sources of data in order to establish priorities and initiate operational programs
  • Sound personal judgment in decision-making
  • Capable of leading, managing, and coaching staff at all levels
  • Demonstrated competence in all aspects of staff management, including hiring and firing
  • Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
  • Excellent interpersonal communication skills; 
  • A commitment to outstanding client service.
  • Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
  • Solid math and Excel/spreadsheet skills.
  • Certified Veterinary Practice Manager designation or equivalent work experience
  • Three years of supervisory experience.
  • Preferred: Bachelor’s degree in business or related field.
  • Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
  • Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.
  • Veterinary office management 

 What we offer you:

  • A cohesive team that works together for the greatest patient outcomes.
  • A focused and empowered support team.
  • Supportive, educated clientele who want the best for their pets.
  • A safe and clean environment, proper PPE.
  • An excellent compensation package, and an incredible benefits package including paid vacation, health, vision, dental, 401k plus match, pet care discounts, 8-weeks paid parental leave, opportunities for advancement, and much more!! Apply today! 
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