Veterinary Customer Service Representative
Description
Veterinary CSR
Norwood, MA
Norwood Animal Hospital is looking for a CSR to join our team as part of the Thrive Pet Healthcare community.
At Norwood Animal Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You
As a CSR, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life-changing work will range from the empathetic care of interacting with clients and learning about their pets, to processing payments, appropriately scheduling and answering phones.
Full-Time, Tuesdays off, 4-ten hour shifts.
Experience & Skills Requirements:
- Veterinary experience strongly preferred
- at least 6 months of animal husbandry experience
- 6 months of customer service experience
Role Responsibilities:
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
- With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
- Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
- Be willing to guide, mentor, and support fellow team members.
About the Hospital
Norwood Animal Hospital is a general practice located in Norwood, MA focusing on primary care for canines and felines. Our hospital has a supportive team and a loyal client base. We pride ourselves on practicing good medicine and maintaining a positive clinic environment.
We are open Monday 8am - 7pm and Tuesday - Friday 8am- 6pm.
Serving Norwood, Walpole, Westwood
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
Compensation ranges from $20/$23-hour. Actual compensation may vary depending on a variety of factors including skills and experience.