Customer Service Representative

Customer Service/Client Care San Jose, California


Position at San Jose Animal Hospital

San Jose Animal Hospital has been serving Santa Clara County for over 40 years! We are looking for an animal loving, self-motivated Customer Service Representative to join our team to offer superior customer service to our clients! 

San Jose Animal Hospital invests heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. At San Jose Animal Hospital, we pride ourselves in providing the best benefits package in the industry which includeshealth, life, vision, dental, PTO, paid holidays, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!  

Job Summary: 
The Customer Service Representative plays a key role in the hospital's success. While this position does not have any clinical duties, the CSR will work together with Veterinarians, Veterinary Technicians, Veterinary Assistants, and the Practice Manager. The CSR is the pivot around which the hospital operates and is responsible for customer service functions.

Role and Responsibilities

  • Check clients in and out
  • Answer phones professionally
  • Accurately schedule appointments
  • Maintains high standard of patient and client care
  • Processing payments

Our Ideal Candidate:

  • Experience as a veterinary receptionist
  • Superior customer service
  • Friendly and outgoing
  • Highly organized and attention to detail
  • Excellent communication skills
  • Strong problem-solving skills
  • Ability to multi-task and prioritize tasks
We look forward to meeting you!! Apply today!