Area Business Manager (Tampa, FL)

Practice Management Austin, Texas


Description

Position at Pathway Vet Alliance & THRIVE

We're looking for leaders with a team first mentality who operate based on integrity and optimism. We are invested in developing our teams, passionate about creating a positive culture, and focused on providing amazing client experiences and quality pet care at an unprecedented value.

  • Oversight and management of clinic appointments - ensuring balance between volume as well as duration of appointment bookings and breaks.
  • Practice Management of multiple sites within a THRIVE market, directly and through clinic leads. 
  • Manage the hiring, staffing, and training through on-site clinic leads to ensure appropriate staffing levels for workload.
  • Support Leads in creating positive, engaging work environments by building strong relationships utilizing high levels of emotional intelligence. 
  • Effective project management skills through change and implementation of process.
  • Manage the overall business performance (revenue) by engaging with local/national marketing initiatives to improve clinic results. 
  • Oversee the adherence to clinic budgets – inclusive of all costs associated with the running the business.  And encompasses all Labor, COGs for both clinic pharma/bio as well as disposables and services.   
  • Manage appropriate product inventory, setting reorder expectations, and periodic auditing for all locations.  
  • Maintain/Audit cash processes for all clinics.  Manage end of day sales transactions for all locations. 
  • Build and maintain multi-faceted relationships with business partners.
  • Facilitate market expansion through new clinic openings.
  • Audit/Oversee appropriate use of THRIVE credit card within all sites.
  • Manage communications and processes for colleague incentive programs.
  • Oversee all AP/AR for sites and invoice approval.  
  • Ensure consistent execution of the THRIVE Customer Experience concept and oversee the training and execution across locations.  Observe client communications and coaching to provide a consistent wow experience. 
  • Consistently monitor all client reviews/feedback and follow up on necessary items to resolve any concerns.  
  • Oversee payroll approval process for sites for all staff including relief veterinarians. 
  • Coordinate through site leads the maintenance for all locations as needed.
  • Support locations as need when technological problem arises. 
  • Assist Regional Leadership through data analytics both clinic as well as market data using Practice Management Software (PMS) and other technologies.
  • Recruit and Secure Relief DVM’s for open shifts at various locations.

 

Minimum requirements:

  • 5 years supervisory experience
  • Multi-site management experience preferred
  • Veterinary industry experience preferred
  • Bachelor’s degree preferred or equivalent experience
  • Preferred candidates’ location within 50 miles of St. Pete’s, FL