Parts Town Careers

Customer Solution Specialist -Team Lead (Elite)

See What We’re All About 

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance 

Responsible for shaping the experience of each Parts Town customer, Customer Solution Specialists give voice to the way that Parts Town is changing the industry. The Customer Solution Specialist – Team Lead will support internal team members by serving as the primary point of contact for training, guidance, and will support the day-to-day functions related to the operations of the Service Elite Customer Experience Team. 

A Typical Day 

• Support internal team members personal growth and development as they progress through their developmental journey.
• Guide our team through the Elite Customer Experience by effectively collaborating with customers, manufacturers, and internal departments regarding the customer’s needs and finding solutions that create satisfaction for the customer and the company.
• First level escalation of customer concerns
• Handle incoming customer calls as needed in the queue
• Manage reports and special tasks as assigned by managers

To Land This Opportunity 

• You have 3+ years of experience in a customer service role (ideally over the phone) 
• You have the ablity to work Monday -Friday 9:00AM-6:00PM EST 
• You’re an all-Star communicator in written and verbal 
• You exhibit stellar organizational and basic computer skills 
• You get excited about teaching and guiding team members throughout the PartsTown Elite experience while maintaining a friendly and helpful demeanor (no zombies, please!) 
• You have an outgoing, positive, team-spirited, one-for-all personality 

About Your Future Team 

Our Team is filled with energy and a can-do attitude.  Bring your passion; We care about our customers and the positive Parts Town experience as much as we care about desserts and celebrations. 

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $48,047.27- $64,287.82 annually ($23.09 – $30.90 hourly)  which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.