Parts Town Careers

Returns Specialist

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row, and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for four consecutive years in 2020, 2021, 2022, and 2023.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our Virtual Tour and Culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus DC Perks

• Bi-Weekly Travel stipend
• Safety Shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As the Returns Specialist (Internally known as Rescuer of Returned Parts), you will process customer returns to ensure that they are provided with a timely resolution. You strive to ensure that we are accurately and efficiently placing parts back into inventory to be available to our customers in the future. You will strive to deliver high quality work in a fast paced environment while living up to our core values of integrity, passion, courage, and innovation each and every day!

A Typical Day

• Exercise judgment to determine the proper action for returned parts, processing returns, warranties, and shipping claims
• Unpack and examine returned OEM parts, verifying that the correct parts and quantities are being processed
• Work closely with Purchasing and Returns teams to resolve discrepancies
• Repair and clean parts ensuring they meet Parts Towns quality standards to be re-stocked
• Record and update part information into internal systems to ensure accuracy on inventory

To Land This Opportunity

• You showcase strong decision making and problem-solving skills and are a stickler for details and organization
• You’re adaptable and thrive within quickly changing environments
• You are looking to work Monday-Friday 7:00am- 3:30pm and Saturdays when need
• You consider yourself proficient in Microsoft Office and Outlook
• You have the ability move around for long periods of time and lift 30 lbs. unassisted
• You have fantastic communication skills & you’re proficient in English (verbal and written)

About Your Future Team

Our Distribution Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Distribution Center is a very team-oriented atmosphere, and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.