Parts Town Careers

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our culture and growth!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Cold-Side Parts Identification Supervisor (internally known as a Super Sleuth) will assist in the implementation and development of quality procedures to deliver the highest level of manufacturer support! This person will coach and develop a growing team of Parts Identification Specialists. Reporting technical data and continuous process improvement are crucial to successful leadership in this role!

A Typical Day

• Supervise the daily call-center operations of the Parts Town OEM Parts Identification business unit.
• Coach and develop team members by guiding them on technical support procedures and best practices.
• Support the Manufacturer Parts ID team to provide parts identification to customers via phone, email, and through Salesforce cases.
• Develop and implement quality procedures to ensure the highest level of customer service, including: monitoring performance, tracking metrics, and innovating existing processes.
• Assist in building the Manufacturer side of Parts ID by utilizing Salesforce for personal dashboards and daily reports.
   

To Land This Opportunity

• You have at least 1 year of mentorship, Team Lead, or Supervisor experience.
• You provide an exceptional experience while interacting with customers, manufacturers, and service providers via email and phone.
• You have a proven track record of success in a call center environment.
• You have excellent coaching, communication, personnel, and talent development skills!
• You have strong analytical skills and are proficient in Excel, Salesforce, and Access.
• You are a process improvement champion and collaborate well with other functional areas of the business!
• You consider yourself a pro in Microsoft Office products and appreciate finding solutions to problems.
• You thrive within a fast paced, team-oriented environment
• You’re an all-star communicator and are proficient in English (both written and verbal).
• You can work a schedule of M-F 8:00 AM – 4:30 PM (CST) / 9:00 AM – 5:30 PM (EST) with flexibility as needed.

About Your Future Team

Parts ID is all about Teamwork and Support. We love to come up with ways to keep our Team Culture strong and are obsessed with finding better ways to take care of our customers! Our growing team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard!  When we are in the office, we like to make learning fun by testing out all our equipment to make food... and everyone loves gifs.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $28.85 – $38.94 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.