Returns Team Lead
Description
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
Bonus FC Perks
- We offer forklift training programs
- Free food! We provide biweekly lunches to show our appreciation to our FC team members
- Holiday pay and opportunities for overtime
- Referral bonus programs
The Job at a Glance
As the Returns Team Lead, (internally known as Team Lead, OEM Parts Wrangler) you will help with new-hire training, problem-solving, and operational oversight to our larger and more automated DC. By taking on the team lead role, you’ll get a greater level of responsibility and further your career development. You will work a dual role leading on the warehouse floor but also communicating with customer service regarding customer concerns.
A Typical Day
- Daily oversight of all team members on the preferred methods for returns, warranty, and inbound order quality and troubleshooting daily transactional problems
- You’ll pull/pack/ship warranty returns and research RMA and warranty information
- Communicating with customer service regarding RMA/ROSD/Warranty
- Assisting in providing support for Inbound WIP
- Testing, developing, and documenting standard operating practices for Returns Department
- Assigning catches when necessary based on reports and consultation with your supervisor
To Land This Opportunity
- You’re a top performer in your current role at Parts Town and have experience in receiving
- You are a reliable team-player, and want to dedicate your career within Parts Town Distribution Center
- You are available to work Monday through Friday 6:00am-3:00pm and are able to work Saturdays when needed
- You possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted
- You have great communication skills & you’re proficient in English (verbal and written)
About Your Future Team
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $47,433.61 – 57,974.41. annually ($22.80 – 27.87 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.