Order Entry Specialist (Service Elite)

Customer Service Fort Wayne, Indiana

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Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
 
Perks
  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses 
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

The Job at a Glance

As the Order Entry Specialist (Internally known as Order Entry Enthusiasts), you will be essential to providing the best experiences to Parts Town’s customers. You will focus on providing dedicated support to our customers by entering orders submitted through multiple mediums, taking inbound calls, and assisting with parts identification, as well as providing back-up assistance to the email specialists when needed. You will also foster a team environment while evaluating and developing both people and processes to continue to strengthen our customer’s experience.

 

A Typical Day

  • Provide support to a high volume of customer request via processing orders, email resolution, and part identification request
  • Address customer concerns and rectify any errors
  • Evaluate and improve upon existing order entry and parts identification

 

To Land This Opportunity

  • You have a passion for making sure the customers have the right parts
  • You have at least 1 year of experience in a face to face or over the phone customer service role
  • You go the extra mile and have an extremely high attention to detail
  • You thrive within a team atmosphere
  • You have a quality, high speed internet connection at home
  • You have fantastic communication skills & you’re proficient in English (verbal and written)
  • You have the ability to multitask without sacrificing accuracy
  • You display exceptional conflict resolution skills
  • You can work a schedule of 11:00 AM - 8:00 PM (CST) / M-F 12:00 PM - 9:00 PM (EST) with flexibility as needed

 

About Your Future Team

Our Team cannot get enough chocolate! We eat and drink chocolate! We love animals, especially cats and dogs (Whoops! And squirrels, too!) Pet hair on clothes is a fashion statement must! We also erase the worries of our day by basking in the ambiance of essential oils!

 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

 

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