Parts Town Careers

Description

Fulfillment Center Supervisor - Returns

Shift: Monday - Friday 8:00 AM  - 4:30 PM

$15,000 relocation assistance is available to our internal team members!

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

The Job at a Glance

The Returns Supervisor at our 538,450 square foot, state-of-the-art fulfillment center, is responsible for overseeing the daily operations of the returns department within the warehouse.You will focus on processing incoming shipments and will document and inspect each part to make sure it meets Parts Town quality standards before receiving the part into our system. You will supervise a team responsible for processing customer returns and warranty returns for GFC CHI. In addition, your team will include Inbound quality specialist responsible for WIP management, Salesforce case resolution, overall Inbound quality initiatives and reporting to maximize productivity ensuring that all Inventory is unloaded and received correctly.

A Typical Day

• Coaching and developing team members, planning daily activities, making on-the-floor decisions to eliminate operational constraints and bottlenecks
• You will utilize and train team members on multiple systems (HighJump, Saleforce, ERP(SAP)), Safe operating procedures and powered/non-powered material handling equipment.
• You will supervise a team that is unpacking and examining all incoming genuine OEM parts, verifying parts match packing list and purchase order
• You’ll provide accurate data to identify unique issues and changes and create reports to improve workflow
• You will work with internal teams to resolve Return discrepancies and Sale force cases based on established SLA’s.
• You will work with internal teams to process Warranty scrap/shipments in a timely manner.
  

To Land This Opportunity

• High school diploma or GED required; associate degree or relevant coursework in supply chain or logistics is a plus.
• You have 2+ years of experience in warehouse operations, with at least 1 year in a lead or supervisory role.
• You have experience with warehouse management systems (WMS) and RF scanning equipment.
• Strong organizational and problem-solving skills.
• Effective communication and leadership abilities. You’re proficient in English (verbal and written).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of OSHA safety standards and best practices in warehouse operations.
• You have the ability to lift up to 50 lbs. regularly and stand/walk for extended periods.
• Comfortable working in varying warehouse temperatures and conditions.
• Manual dexterity to operate warehouse equipment and tools.
• Experience with Lean or Six Sigma methodologies is helpful.
• Forklift certification preferred.
• You can work an 8 hour shift between the hours of 8:00 AM - 7:00 PM EST. (Inbound shift time will be 8:00 AM - 4:30 PM EST)
• You can work Monday - Friday and occasional weekends as needed

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is based on including but not limited to qualifications, experience, equipment, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer a bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.