Part Identification Team Lead – Manufacturer Support
Description
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
The Parts Identification Team Lead (internally known as Team Lead, Parts Detectives) works closely with the Manufacturer Support Parts ID Team. This unit provides our mutual customers with our Manufacturer Partnerships with the answers to part inquiries.
A Typical Day
- Monitor and motivate – keep the team on task by monitoring chats and service level as well as ensuring the teams’ documentation in Bloomfire is up to date
- Provide peer to peer coaching in the moment to ensure we are providing the best, most accurate service possible to our inbound callers
- Administer peer-reviews of cases handled and collaborate with leadership regarding training needs
- Handle a weekly average of 100 escalations from all team brands and being the gate keeper of communication with our manufactures
- Be ready to jump in the phone queues to help the team wherever you are needed and support our manufacturer partners to identify and improve processes
To Land This Opportunity
- You should be well versed in Salesforce and Bloomfire, and love using data to identify and solve problems
- You can work the shift 8:30 AM-5:00 PM (CST) 9:30 AM-6:00 PM (EST)
- You are either a Parts Expert-Manufacturer Support or Customer Support team member with 2-3 years of parts experience
- You have the willingness and drive to share your knowledge by training new hires and managing refreshers for the team
- You have experience building relationships with multiple business partners as well as internal/external customers
- You pay close attention to detail – as far as you’re concerned anything worth doing should be done the right way
- You have a strong desire to learn, grow, and challenge the status quo
About Your Future Team
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $47,051.98 – $62,907.94 annually ($22.62 – $30.24 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.