Team Lead, Parts Identification - MFG Support

Technical Service Addison, Illinois Plattsburgh, New York Fort Wayne, Indiana

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Description

Position at Parts Town

 

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

The Job at a Glance

The Team Lead, Parts Identification Specialist – MFG Support (Internally known as Team Lead, Parts Detectives) will coach and develop their team on a daily basis and support our Manufacturers with their Parts ID needs.

 

A Typical Day

  • Monitor and Motivate – keep the team on task and monitor service level as well as ensuring the teams’ documentation in Bloomfire is up to date
  • Provide peer to peer coaching in the moment to ensure we are providing a top notch experience
  • Administer peer-reviews of cases handled and collaborate with leadership regarding training needs
  • Handle an average of 50-60 escalations from all team brands
  • Assisting in the phone queues to help the team when needed and support our manufacturing partners
  • Identifying and improving processes

 

To Land This Opportunity

  • You are an expert in Salesforce and Bloomfire - you love using data to identify and solve problems
  • You are either a Parts Expert-Manufacturer Support or Customer Support team member with at least 2 years of parts experience
  • You’re passionate about sharing knowledge and process improvement
  • You have experience building relationships with multiple business partners as well as internal/external customers
  • You pay close attention to detail (as far as you’re concerned anything worth doing should be done the right way!)
  • You have a strong desire to learn, grow, and challenge the status quo!
  • You are available to work an 8 hour shift M-F between 8:00 AM - 4:30 PM (CST)/ 9:00 AM-5:30 PM with flexibility as needed

 

About Your Future Team

Our Team loves food! Expect quality potlucks and team lunches, (some team members were chefs!). The team also enjoys decorating desks to celebrate birthdays and Fantasy sports competitions!

 

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $57,389.90-$77,449.79  which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

We welcome diversity and are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

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