Team Lead, Service Coordinators
Description
Service Coordinator Lead – Customer Support
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, thirteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit sharing bonus
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
The Service Coordinator Lead works closely with the Technical Services Team, Customer Support Teams, and our Manufacturing Partners. The Service Coordinators provides our Partners and Service Agents with critical communication and support for warranty dispatch work and field services This role is a key communication point for the Technical Services Business Unit.
A Typical Day
- Monitor and Motivate – keep the team on task and monitor service levels as well as response times to meet our prescribed service levels for the Business Units
- Provide peer to peer coaching in the moment to ensure we are providing the best, most accurate service possible to our teammates
- Manage dashboards, reporting, and analytics of the team’s performance
- You will be ready to jump in to help the team wherever you are needed and support our manufacturing partners to identify and improve processes
To Land This Opportunity
- You should be well versed in the use of Salesforce, Bloomfire, SAP, High Jump and love using data to identify and solve problems
- You are either a Service Coordinator or Customer Support team member with 2-3 years of experience
- You have experience building relationships with multiple business partners as well as internal/external customers
- You pay close attention to detail, as far as you’re concerned anything worth doing should be done the right way
- You have a strong desire to learn, grow, and challenge the status quo.
- Critical thinking as well as outside of the box thinking; detail oriented and have the drive to go the extra mile
- Experienced in Microsoft Office products and appreciate doing online research to find solutions
- Thrive within a fast paced, team-oriented environment
- All-star communicator and are fluent in English (both written and verbal)
- Adhere to team expectations
About Your Future Team
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $45,285.03 – $60,591.90 annually ($21.77 – 29.13 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
We welcome diversity and are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.