Parts Town Careers

What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Customer Experience Project Manager will lead strategic projects that elevate the end‑to‑end customer journey and strengthen operational efficiency across the organization. This role is ideal for someone who thrives in cross‑functional collaboration, enjoys solving complex challenges, and is passionate about creating exceptional customer experiences. To be successful, the Project Manager must have strong expertise in our core systems, SAP and Salesforce, along with a deep understanding of Parts Town processes. The ability to translate business needs into system and process improvements, combined with strong interpersonal skills, will be crucial to driving meaningful change. This role will partner closely with the Customer Success Team to ensure customer-focused initiatives are aligned, actionable, and impactful.

A Typical Day

• Partner with the Continuous Improvement Director to analyze customer data and feedback, identifying trends, pain points, and opportunities that enhance overall quality.
• Lead and manage customer experience projects from concept to completion, ensuring alignment with business goals and timelines
• Coordinate with the CX Team, CX Unlimited Impact SME, and business stakeholders to gather requirement documents and data to support approved initiatives
• Develop Customer Experience Roadmap, consisting of project plans, timelines and budgets (when applicable) and monitor progress to ensure successful delivery
• Champion customer-centric thinking across the town by promoting best practices and innovative ideas
• Collaborate and communicate effectively with cross-functional teams—including Training, Finance, Sales, Operations, IT, and senior leadership—to ensure alignment and successful execution of approved initiatives.
• Manage EDI requests and coordinate prioritization efforts in partnership with the VP of Customer Experience.

To Land This Opportunity

• You bring strong analytical and problem‑solving skills and can translate insights into action.
• You communicate clearly and manage stakeholders with confidence and professionalism.
• You excel at working cross‑functionally and building strong partnerships across teams.
• You can think strategically, navigate complexity, and develop solutions that drive business impact.
• You are skilled at influencing without authority and driving alignment among diverse teams and priorities.
• You take ownership, stay organized, and can manage multiple concurrent projects with urgency and attention to detail.

About Your Future Team

You’ll join a newly established Customer Success Team that loves continuous improvement, great collaboration, and good food. We dig into data, work closely across the business, and stay focused on finding smart, innovative ways to elevate the customer journey—all while keeping things fun along the way.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $94,177.73 - $127,096.33 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.