Parts Town Careers

See What We’re All About 

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.  

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022.  

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!  

Perks 

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance 

Our Warranty Claims Specialist (internally known as Warranty Wizards) support our customers and manufacturers by providing an exceptional customer experience throughout the entire warranty process.  Working closely with the customer support team and Distribution Center, this specialist is responsible for ensuring all warranty claims are submitted promptly. If you’re courageous and it’s your destiny to become a Warranty Wizard, apply today!   

A Typical Day 

• Working with customer support team, customers and Manufacturers on warranty process and transferring that information to a variety of different forms and portals for payment
• Generate account adjustments and warranty invoices in the company’s ERP system (Syspro)
• Learn and comprehend defective part process to address customer and manufacturer questions
• Transfer tech service calls and corresponding invoice into warranty websites
• Interpret and process warranty and defective part documents
• Produce monthly Warranty spreadsheets in Excel
• Deliver exceptional customer service through phone calls and e-mails to internal teams, our customers, and our manufacturer partners

To Land This Opportunity 

• You have experience using Excel, Esker, Sales Force and Syspro
• You possess stellar customer service, high attention to detail, data entry, and organizational skills
• You enjoy working independently to achieve weekly and monthly deadlines
• You have strong data entry, communication, and interpersonal skills

About Your Future Team 

As an important part of our culture, we take huge pride in having fun. At Parts Town we are passionate about celebrating anniversaries, enjoy team lunches, giving appreciation, a memorable first day warm welcome, decorate desks and most importantly, we love to spice it up by playing our teams playlists! 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.