Parts Town Careers

                                                 Customer Solutions – (Chains Ops)
See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Remote work schedule 
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Chains Ops Team plays a critical role in supporting the operational backbone of our business. This team ensures accuracy, consistency, and operational excellence across a high volume of tasks. Strong attention to detail, the ability to prioritize competing demands, and a proactive approach to problem-solving are essential for success in this role.

A Typical Day

• Managing reports, such as UPS Exceptions, Return to Shipper, and Obsolete/Replacement item lists
• Creating new customer accounts and performing ongoing maintenance of existing accounts in alignment with business requirements
• Managing and updating autoship programs to ensure timely and accurate order fulfillment
• Monitoring and responding to incoming requests via the shared team inbox, often managing multiple priorities at once
• Providing coverage for teammates during time off, ensuring continuity and adherence to service levels
• Performing additional duties as assigned, in support of team objectives and evolving business needs
• Manage Bloomfire content by ensuring no duplicate posts, regularly updating existing entries, and generating new posts to maintain a well-organized and up-to-date knowledge base

To Land This Opportunity

•              You have familiarity with our customer accounts, systems and operational tools

•              You exhibit stellar organizational skills, detailed oriented, multi-tasking skills, and computer skills
•              You get excited about taking a high volume of transactional work and working independently.
•              You’re an all-star communicator and are proficient in English (both written and verbal)
•              You can work a schedule of M-F 8:00AM - 4:30 PM (EST) with flexibility to adjust to different hours as needed.

About Your Future Team

Our team is truly a family unit, we like each other…a lot!  We work hard and play hard together, every day.  Whether it’s a potluck or a team outing we like to have a good time while working.  We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $48,482.90 annually ($17.43 – $23.30 hourly)  which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.