Parts Town Careers

Description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Our Customer Support Supervisor is responsible for shaping the experience of each Parts Town customer and the way Parts Town is changing the industry. The Customer Support Specialist Supervisor will support internal team members by serving as the primary point of contact for training, guidance, and will support the day-to-day functions related to the operations of the Service business unit.

A Typical Day

• Lead, develop and motivate Team Leaders and Team Members focused on supporting our customers’ needs.
• Oversee the customer experience strategy while continuing to refine and improve our processes.
• Address customer concerns, rectifying any errors (via phone, email and Trust Pilot)
• Partner with the team Managers on training programs for process and system enhancements
• Manage KPIs and staffing plans to achieve customer service and volume expectations.
• Work in conjunction with the Mangers and Team Leads to facilitate training, assisting with coverage for both Front of House and Back of House, escalations, support for new employees, and reinforce proper procedures.
• Ensure a strong, connected community and culture across all locations.
  

To Land This Opportunity

• You have 1+ years of leadership/mentorship experience in a high volume customer service facing role 
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You are passionate about shaping the growth and development of our team members
• You have amazing MS Office skills (bonus points if you have experience with SAP or other ERP software!)
• You are highly organized, analytical, and able to multi-task with strong attention to detail while managing high-volume environments.
• You pay close attention to detail (as far as you’re concerned, anything worth doing should be done right!)
• You get excited about assisting our team and customers and you can maintain a friendly, helpful demeanor (no zombies, please!)
• You have a good understanding of phones and offline responsibilities, to include 3rd party portal management
• You have an outgoing, positive, team-spirited, one-for-all personality
• You have a quality, high speed internet connection at home
• You can work a schedule of 8:00 AM - 5:00 PM M-F with flexibility as needed

About Your Future Team

Our team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.  We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $56,127.33 - $75,745.91 annually ($26.98 – $36.42 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.