Customer Solutions Email Specialist
See What We’re All About
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
Our Customer Experience Email Specialists (internally known as your Parts Town Pen Pal) primarily assist customers with requests placed via e-mail. Working as part of a team, our Customer Experience Email Specialists are charged with ensuring that every email is replied to accurately and within our turnaround time frame. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy. You will also foster a team environment while evaluating and developing both people and processes to continue to strengthen our customer’s experience.
A Typical Day
- Provide personalized support to an Elite group of customers while building and maintaining personal relationships
- High volume of request emails (80+day)
- Achieving optimal customer response times by working cohesively as a team
- Act quickly within our turnaround times on urgent requests sent by the customer
To Land This Opportunity
- You have a passion for making sure the customers are always taken care of and have the right parts
- You go the extra mile and have an extremely high attention to detail
- You thrive within a team atmosphere.
- You must have great sense of urgency when time calls for it on particular email processes
- You have fantastic communication skills & you’re proficient in English (verbal and written)
- You have the ability to multi-task without sacrificing accuracy
About Your Future Team
Our Team, loves to make sure everyone feels invited and welcomed. We love animals, love coffee and we love to celebrate anything and everything whenever we can!
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish