Parts Town Careers

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Director of Technical Engineering is responsible for leading the strategy, delivery, and continuous improvement of the organization’s technology operations. This role oversees the reliability, scalability, and performance of enterprise infrastructure, platforms, and operational services that support business-critical systems.

The Director will lead multiple operational teams responsible for infrastructure operations, cloud platforms, monitoring, service management, and incident response, ensuring systems operate securely, efficiently, and with high availability.

This role also partners security, architecture, and business leaders to support digital transformation initiatives and ensure technology operations align with organizational objectives.

A Typical Day

Technology Operations Strategy

• Own and execute the technical operations strategy aligned to business and IT priorities
• Drive infrastructure modernization, automation, and scalable operations
• Ensure operational readiness for new platform deployments and emerging technologies
• Continuously improving operational capabilities, reliability, and performance

Infrastructure & Platform Operations

Oversee enterprise infrastructure and platform operations across cloud, data center, network, and core services.

• Operate cloud platforms (Azure, GCP), data centers, network, and shared platform services
• Own monitoring and observability to maintain uptime and performance
• Plan capacity and implement resilience, redundancy, and reliability improvements

IT Service Management (ITSM)

• Establish mature ITSM practices (incident, problem, change, and request management)
  • Improve service health through MTTR, change success rate, and availability targets
• Lead major incident response, communications, and post-incident reviews

Operational Excellence & Automation

• Automate operations to reduce toil and improve reliability
• Standardize monitoring, alerting, and observability
• Define KPIs and dashboards, drive efficiency and cost optimization

Leadership & Organizational Development

• Build and lead high-performing operations teams; coach and develop talent
• Foster accountability, collaboration, and continuous improvement
• Partner with engineering/architecture and vendors to deliver resilient operations aligned to enterprise strategy

Security, Risk & Compliance

• Ensure operations meet security and compliance requirements; strengthen controls with cybersecurity partners
• Own disaster recovery, business continuity, and operational risk mitigation plans

Key Performance Indicators (KPIs)

Success in this role is measured by:

• Availability, reliability, and performance
• Incident response effectiveness (MTTR) and customer satisfaction
• Change success rate and operational cost efficiency

To Land This Opportunity

• You have a bachelor’s degree in computer science information technology, Engineering, or related field or equivalent experience in IT Infrastructure or technical operations
• You have 10+ years of experience in IT infrastructure or technical operations
• You have 7+ years of leadership experience managing technical teams
• You have experience managing enterprise-scale infrastructure and cloud platforms
• You have strong knowledge of ITIL or ITSM practices
• You have experience managing 24/7 operational environments
• You have strong leadership, communication, and stakeholder management skills

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $163,200 to $243,800 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.