Parts Town Careers

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The First Impressions Supervisor (Internally known as the Captain of the First Impressions Champions) is responsible for providing a personalized touch and making everyone feel truly welcome! The First Impressions Supervisor will support their team with training and guidance and will be responsible for all daily functions related to First Impressions. They are responsible for a team that will greet and direct every customer and visitor over the phone and/or in person to ensure that they receive appropriate assistance in a timely manner. The First Impressions Supervisor will also support our internal team members with managing our customer service inbox, data entry, and other projects!

A Typical Day

• Answer and direct a high volume of incoming calls (about 300 per day!) in a professional, friendly, and precise manner.
• Review, redirect, and/or respond to company emails.
• Sort and distribute incoming mail.
• Greet outside visitors and notify internal teams of their arrival.
• Assist other teams with various general office tasks
• Delegate tasks to the First Impressions team and communicate team priorities
• Foster a team environment while developing people and processes to continuously strengthen our customer experience.
• Continuously guide, train, and develop our team of First Impressions Specialists
• Create and oversee scheduling for the First Impressions team

To Land This Opportunity

• You have fantastic communication skills & you’re proficient in English (verbal and written).
• You have a quality, high speed internet connection at home.
• You have experience with Microsoft Office and a multiline phone system.
• You have at least 1+ year(s) of experience in a customer facing role.
• You pride yourself on your ability to multitask without sacrificing accuracy!
• You thrive in a fast-paced, evolving environment.
• Your interpersonal skills are exceptional!
• Your positive attitude is infectious, and you know how to gain trust and respect from your team!
• You're passionate about going above and beyond to help others.
• You are available to work an 8 hour shift between the hours of 7:00 AM – 6:00 PM (CST) Monday-Friday with flexibility as needed.

About Your Future Team

Our First Impressions team takes pride in theme weeks and desk decorating to celebrate birthdays & milestone anniversaries. They’re a tight-knit, passionate, and positive group!

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.