Order Quality Specialist

Distribution Center Addison, Illinois

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Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.
 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

 

Perks

  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit sharing bonus
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

Bonus DC Perks

  • We offer forklift training programs
  • Free food! We provide weekly lunches to show our appreciation to our DC team members
  • Holiday pay and opportunities for overtime
  • Referral bonus programs
  • Travel stipend

 

The Job at a Glance

As the Order Quality Specialist (Internally known as a senior OEM Parts Wrangler), you will perform an essential function acting as a liaison between our distribution center and customer service teams. Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’s sales orders. 

A Typical Day

  • Work closely with internal teams to resolve inventory related order discrepancies and deliver a positive customer experience
  • Investigate and provide resolution for parts that are missing or out of stock
  • Handle escalated part identification and communicate solutions to urgent issues that need to be resolved
  • Update part and shipping information to be accurately reflected in inventory management and purchase order systems
  • Exercise discretion in managing time to locate parts missing from orders
  • Log DC Quality Issues and communicate trends with the internal and leadership teams
  • Resolving aged orders in process and expediting air orders

 

To Land This Opportunity

  • You are able to work Monday – Friday 2:30PM - 11:00PM  and are able to work Saturdays as needed
  • You showcase strong decision making and problem-solving skills
  • You possess excellent time management and organizational skills
  • You have intermediate to advanced knowledge of High Jump, Syspro, and Exacta
  • You have the ability to operate all material handling equipment safely
  • You are able to move around for long periods of time and lift 30 lbs. unassisted
  • You have fantastic communication skills & you’re proficient in English (verbal and written)

 

About Your Future Team

Our Distribution Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Distribution Center is a very team-oriented atmosphere, and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!

 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

 

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish

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