Service Coordinator
See What We’re All About
As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row, and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
At Parts Town, our Service Coordinators (internally known as Dispatch Commanders) collaborate with our Inside Service Technicians, manufacturer partners, and service providers to manage the warranty dispatch process from start to finish. The Service Coordinator will handle part order entry, dispatch service, service follow-ups, and manage live inquiries. Strong problem solving skills, effective communication, and the ability to multitask without sacrificing accuracy are essential for success in this role!
A Typical Day
- Dispatch Service 60-80 service calls/day within a ten minute time frame
- Utilize mapping tools to locate service providers closest to end user location, schedule service.
- Provide a top-notch customer experience to customers, manufacturers, equipment dealers, and service providers over the phone and through email.
- Manage the life cycle of service from dispatch to close, while providing frequent updates to involved parties.
- Document detail-oriented reports that will be escalated to Technicians for troubleshooting (including, but not limited to parts identification).
- Monitor and reply to email inquires in a timely manner.
- Support the Service Coordinator team as business needs require.
To Land This Opportunity
- You exemplify the Parts Town core values: Safety, Integrity, Passion, Courage, Innovation, and Community!
- You have at least 1 year of experience in a customer service or technical support role.
- You demonstrate exceptional critical thinking & problem-solving skills!
- You love going above and beyond for others - for your team or customers!
- You’re detail oriented.
- You consider yourself a pro in Microsoft Office products and enjoy doing research to find solutions.
- You thrive in a fast paced and team-oriented environment.
- You’re an all-star communicator and are fluent in English (both written and verbal). Bonus points If you are bilingual in English & Spanish!
- You can work a schedule of M-F 10:00 AM - 6:30 PM (CST) / 11:00 AM - 7:30 PM (EST) with flexibility as needed
About Your Future Team
Our team loves when we get to use our Tech units! Our favorite brand of frozen pizza is Tombstone.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish