Parts Town Careers

Customer Insights & Success Intern

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insuranBce, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As a Customer Insights & Success Intern, you’ll support Parts Town’s Customer Experience (CX) and Voice of the Customer (VoC) initiatives. This internship offers hands-on exposure to how organizations gather customer feedback, identify experience improvement opportunities, and translate insights into action.

You’ll work across the full lifecycle of customer insights initiatives from project intake and survey design to feedback analysis and stakeholder presentations. During the internship, you may even have the opportunity to own a small Voice of the Customer project from start to finish.

This role is ideal for students interested in marketing, customer experience, research, analytics, and behavioral insights.

A Typical Day

• Participate in Voice of the Customer request intake discussions with internal stakeholders
• Assist with survey creation, setup, and monitoring
• Review and organize customer feedback and open-ended comments
• Identify themes, trends, and opportunities within customer input
• Support development of insight summaries, reports, and presentations
• Assist with customer journey mapping or CX improvement initiatives
• Conduct basic research or benchmarking on CX best practices
• Attend cross-functional meetings to learn how insights are applied across teams

To Land This Opportunity

• You’re pursuing a Bachelor’s degree in Marketing, Business, Psychology, Behavioral Science, Market Research, Data Analytics, or Communications
• You have a strong interest in customer behavior, customer experience, or consumer insights
• You’re comfortable working with data in Excel or Google Sheets
• You’re detail-oriented and enjoy synthesizing information into clear takeaways
• You have strong written communication skills
• You’re curious, proactive, and eager to learn in a fast-paced environment
• You collaborate well with others and are comfortable asking questions

About Your Future Team

Our Marketing team is an eclectic bunch who likes to have fun and eat (we are in the foodservice space after all). If you have a wealth of knowledge of pop culture, you like sci-fi or can bake a mean chocolate chip cookie, you’ll fit in just fine… 

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The pay for this internship is $18.00 per hour.  Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status