Parts Town Careers

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The IT Operations Support Analyst (internally known as I Fix Everything) will monitor and support enterprise systems, networks, applications, and batch jobs. The Analyst will analyze and resolve technical problems and provide technical support for end users. This position will be part of a high performing team delivering best in class IT services to the business and our customers. The ability to communicate with both technical and non-technical audiences is a must!

A Typical Day

• Undertake the identification, registration, and categorization of incidents
• Help create and develop new incident processes based around resolving problems
• Monitor and respond to alerts using monitoring tools/systems/tickets with a sense of urgency
• Address, resolve, and document support issues & user requests as needed
• Gather information to enable incident resolution and promptly escalate incidents as appropriate
• Managing and maintaining desktops in an enterprise, including creating deployments, updating images, and deploying patches to systems
• Implementation of new systems as required by the business

To Land This Opportunity

• You have at least 2 years’ experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator
• You demonstrate vast knowledge and working experience of computers, hardware troubleshooting, and Windows Desktop operating systems (including MS Office)
• You have experience managing end user equipment in an enterprise environment using tools such as SCCM or Tanium
• You have an understanding of VMware, Windows Servers, Active Directory and basic Networking topologies
• You are fluent in English, an excellent communicator, and enjoy problem solving
• You’re a multi-tasking pro and love working on multiple projects simultaneously and juggling priorities
• You ideally have a Bachelor’s or Associate’s degree in Information Systems or Computer Sciences – or relevant work experience in a related field
• You have understanding of IT Operations batch processing, monitoring devices and systems and change control procedures

About Your Future Team

Our IT team’s favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go really fast, and coffee…a lot (they’ll hear you out on whether Dunkin or Starbucks gets your vote).

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $65,780.70 – $88,015.34 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.