Credit & Collections Analyst
Job Summary - a concise overview of the job
The Credit and Collections Analyst’s primary responsibilities are the credit, collection, and accounts receivable functions for the various accounts in a deduction intense environment. The position will be responsible for collection activity, account reconciliation and maintenance of these accounts while also being the primary point of contact which will also include customer visitations. The Analyst will work closely with Sales support, Credit Validation, Chargebacks, Accounts Receivable and other internal trading partners. This position will also ensure that credits are posted correctly, deductions are resolved in a timely manner and that the appropriate documentation is sent to the customer.
All incumbents are responsible for following applicable Division & Company policies and procedures.
Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&L responsibility, etc.
Key Accountabilities - key outcomes/deliverables, the major responsibilities, and % of time
% of Time
§ Manage assigned customer portfolio, including collection calls, deduction management, issue resolutions, and account reconciliation.
§ Assist with the establishment and updates of credit lines and files. This also includes obtaining financials from customers, working with D&B report, F&D reports, GCS and other sources in helping to determine and support new and updated credit lines.
§ Maintain ATB with proper and current codes for clearing & matching of any payments, credits or any other offsets.
§ Initiate and participate on customer visitations and conference calls.
§ Report to Senior Manager, Trade Finance on any past due issues or deductions that are not being addressed with satisfactory results.
§ Act as primary contact on assigned portfolio for all Collection and A/R related issues and inquiries.
§ Maintain customer notes with JDE with current comments and coding.
§ Supply coverage for department members who are out of the office.
§ Work on special and ad hoc projects as needed.
Education & Experience
Minimal acceptable level of education, work experience and certifications required for the job
§ Bachelor’s degree in accounting, finance or relevant field or equivalent experience.
§ Minimum of 5+ years Credit & Collection and AR experience including strong collections, issue resolution, deduction management, and financial statement analysis skills.
§ Experience in Credit & Collection / AR within the pharmaceutical industry is a plus.
§ JD Edwards experience required.
Proficiency in a body of information required for the job
e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.
§ Knowledge of pharmaceutical products and/or industry is beneficial.
§ Model N and JDE knowledge a plus.
Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.
§ Strong PC skills, including competency in Microsoft Office products and Lotus Notes.
§ Ability to manage difficult and/or emotional customer situations.
§ Must possess strong negotiation skills.
§ Excellent interpersonal and communication skills, solid teamwork / collaborative attitude as well as strong analytical and investigative skills.
§ Must have a strong customer service aptitude, be able to work with a sense of urgency and be detail oriented, organized, and efficient. Individual must be able to work independently with minimal supervision, and possess strong organizational, interpersonal and communication skills.
§ Strong financial aptitude.
§ Strong written and oral communication skills.
§ Ability to interact directly with a variety of internal and external customers.
§ Ability to prioritize workload and use time effectively.
Physical & mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.
§ Ability to travel and participate in customer visitations.