Quality Specialist, Systems

Quality & Compliance Chestnut Ridge, New York



Job Summary - a concise overview of the job

The Quality Specialist, Systems monitors, tracks, and trends Non-Conformances, CAPA, complaints and other Quality Systems.  Assesses the risk level associated with Non-Conformances and escalates the issue to management.   Provides metrics to the Quality Systems and Technology Department for the corporate Quality Index.  Works with the team in maintaining a collaborative environment.

  All incumbents are responsible for following applicable Division & Company policies and procedures.

Scope of Authority - span of control (work unit, site, department, division, etc.), monetary value of budget/spend authority ( capital, operating, etc.), P&L responsibility, etc.

Manages the Quality Systems at his/or her site as well as metrics, but may also assist other sites with metrics on an as needed basis


Key Accountabilities - key outcomes/deliverables, the major responsibilities, and % of time



% of Time

Continuous Improvement

Monitors, tracks, and trends NCR, CAPA, and complaints, etc.



Assesses risk level associated with NCRs, notifies Planning/Scheduling, and escalates to management


Initiates communication due dates for Quality Systems (NCRs, CAPA, Complaints, etc.) to ensure they are completed on time


Management Review

Assists in the preparation of materials for Quality Council and Management Review


Continuous Improvement

Performs and evaluates CAPA effectiveness checks






Education & Experience

Minimal acceptable level of education, work experience and  certifications required for the job

§  Minimum of BA/BS preferably in life sciences plus a minimum of 3+ years’ experience in the pharmaceutical industry OR

§  MS +1 year relevant experience in pharmaceutical industry.


Proficiency in a body of information required for the job   

e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.

§  Knowledge of all current state, federal and local standards and regulations, e.g., cGMP, OSHA, and DEA

§  Knowledge of 21-CFR-210, 21-CFR-211 and ICH Guidelines

§  Technical and quality background related to pharmaceuticals





Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific       e.g. coaching, negotiation, calibration, technical writing etc.

§  Strong communication skills

§  Strong focus on quality and proven ability to apply a high degree of integrity

§  Customer/Stakeholder focused (understand business plans and operating environment)

§  Technical Writing ability

§  Clear problem-solving and decision-making skill

Physical Requirements

Physical & mental requirements     e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.

§  Walk across plant/warehouse


Disclaimer:  The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required.