Vice President, Managed Services

Management Marlborough, Massachusetts


Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:  
• Develop and implement PPT’s Managed Services value-add service offering.  Create value proposition and assist marketing on launching “go-to-market” strategy to ensure success.
• Work directly with Regional Sales Managers/Directors across the globe to assist in driving potential Managed Services business within their territories.  Provides pre-sales support to rep’s working on a potential deal.  
• Provide input and market gap data to pricing model to ensure revenue targets are achieved.  
• Hire staff to support business model and assist in implementing a 7x24x365 delivery model.
• Escalate negative customer satisfaction and engage to resolve open issues.
• Manage vendor relationships relating to Managed Services delivery.
• Provide performance reviews for all direct reports.
• Work with Supply Chain where applicable.
• Ensure procedures are documented where applicable and implement an effective “track, measure and report” capability on the entire business.
• Develop and coordinate corrective and preventive action plans for non-existing or non-conforming processes.
• Work with sales to uncover opportunity within PPT’s install base.
• Develop ancillary services to support core Managed Services offering.
• Own P&L for Managed Services business.
  
OTHER DUTIES AND RESPONSIBILITIES:  
• Approve PTO request via ADP online system.
• Approve expense reports.
• Approve scheduling of resources to support business.• Other duties as assigned. 

SUPERVISORY RESPONSIBILITIES:Oversee management and individual contributors.  
 
MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Education Bachelor’s degree.
Experience A minimum of seven – ten (7-10) years’ experience in Managed Services industry.
• Typically, 15+ years of related service delivery and client management experience including 10+ years people management experience
• Ability to influence customer and/or organizational leadership to accomplish objectives
• Strong operational knowledge and experience with outsourced managed services offerings and platforms 
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance.
• Excellent presentation and executive reporting skills.
• Demonstrated experience with vendor management contracts.
• In depth, strategic and tactical understanding of assigned areas of responsibility
• Proven leadership and managerial skills; demonstrated ability to inspire and develop high performing employees as well as lead and influence cross-functional teams
• Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders
• Excellent relationship and communication skills, highly collaborative - can build rapport and credibility
• Experience working on technology integration projects 
• Strong program and/or project management leadership abilities
• Ability to exercise discretion and independent judgment in making decisions
• Proficiency in Microsoft Office Suite, including intermediate to advanced Excel, PowerPoint, and others as deemed necessary in order to support personal work output

Certifications or Licenses None required.
Special Knowledge, Skills & Abilities
Role Specific Competencies
Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral or diagram form.  
Communication Skills:  Ability to read and interpret documents such as safety rules, business plans, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of employees, customers or vendors.  
Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent to draw and interpret bar graphs.
Other:  Strong project management skills for multiple on-going projects.  Willingness to make decisions, exhibit sound and accurate judgment and ability to make timely decisions.
1.  Oral Communication – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example technical, sensitive, controversial); makes clear and convincing oral presentation; listens to others, attends to nonverbal cues and responds appropriately.
2.  Reasoning – Identifies rules, principles or relationships that explain facts, data or other information; analyzes information and makes correct inferences or draws accurate conclusions.  
3.  Leadership – Inspires, motivates and guides others toward goal accomplishment; coaches, mentors and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness and respect for the individual by applying these values to daily behaviors.
4.  Financial Management – Prepares, justifies and/or administers the budget for program areas; plans, administers and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of the organization.
5.  Technology Application – Uses tools or technology effectively; uses computer applications to analyze and communicate information in the appropriate format.  

PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Ability to stand, walk, sit.
• Manual dexterity to type on computer keyboard and operate general office equipment.
• Must be able to speak and hear adequately.
• Clear vision for close distances and occasional driving.

WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Office environment (controlled climate).
• Work may require overnight travel.