Dispatcher
Description
Competitive Benefits. Meaningful Extras. Unmatched Value.
- A place where you can take your career in the direction you want to grow and go
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer
The Opportunity:
The Dispatcher position is responsible for scheduling bulk deliveries, assisting drivers with directions, and providing customer service and logistics support with respect to fuel, heating oil and/or lubricant deliveries throughout the geographic area.
Responsibilities:
- Coordinating and administering all Gas and Fuel traffic functions relating to freight delivery. Responsible for all incoming/outgoing dispatch phone calls daily.
- Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading i.e. Pink Slip) to the administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities, and risks.
- Coordinates deliveries and orders to keep Drivers within the daily hours allowed by the DOT (Department of Transportation)
- Assists with coordinating exemption requests
- In the event of a fuel shortage and a blanket Driver exemption notification is provided by the State to exceed the daily hours, Dispatchers would assist with disseminating deliveries to Drivers to meet customer needs and communicates with management and the Safety Department to ensure Driver safety.
- Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs.
- Coordinates with Management, Drivers, and Customers to fulfill customer orders.
- Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
- Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
- Scheduling all inbound and outbound trucks daily.
- Maintains a viable relationship with truck drivers and customers to ensure needs are always met.
- Handles all requests, orders, and complaints from customers daily. Provides accurate accident, safety, and various other related reporting as required
- Performs and assumes other duties and responsibilities as may be required by immediate supervisor.
- On-call nights and weekends as assigned.
- Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA’s policy and procedure.
- Ensures that confidentiality of data collected and stored are maintained
- Employee is expected to set priorities and meet deadlines. Employee is responsible for planning and carrying out assignments, resolving conflicts that arise, informing and coordinating with others as expected. Employee is accountable for ensuring the technical accuracy of their work and maintaining good working relations, both internal and external to Parkland USA. Self-direction and motivation are also expected.
- Must meet performance expectations and complete all duties as assigned.
Qualifications:
- High School Diploma or GED
- Proficiency in Microsoft Office applications
- Proficient verbal and written communication skills (Bi-Lingual is a plus)
- At least one to three years of dispatching and/or logistics experience preferred
- Attention to detail and high level of accuracy
- Ability to manage priorities and workflow
- Flexibility to work within constantly changing priorities
- Ability to work independently
Humble. Hungry. Smart. Does this sound like you?
Do others describe you as someone who seeks diversity – not validation – when approaching decisions and solving problems? A team captain who recognizes and celebrates individual and group wins? Someone who is guided by principles, not rules, and believes mistakes are opportunities for learning and continuous improvement? Someone who recognizes there is more than one way to solve a problem? You sound brilliant to work with!
We Want You To Shine:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do:
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.
Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print:
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.