Data Control Coordinator

Corporate Calgary, Alberta

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Description

Position at Parkland Corporation

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go
  • Flexible work options and summer hours for eligible employees
  • Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

Reporting to the Operations Accounting Manager, the Data Control Coordinator is responsible for responding to a high volume of incidents in ServiceNow in support of Parkland’s Canadian Retail Operations.  The Data Control Coordinator will investigate and resolve data integrity issues raised by internal and external stakeholders by leveraging Parkland’s multiple data sources to determine the issue and proper method for correction with auditable workbooks and documentation.   An attention to detail and analytical mindset is critical to ensure that root cause analysis is performed and documented.  

This role requires collaboration with groups internal and external to Order to Cash including AR Reconciliations, Hydro Carbon Accounting, IT, Settlements, and POS (Point of Sales), Retail Finance, and operations.  At Parkland, Continuous Improvement is a core value, so this role will assist in supporting various improvement initiatives and projects at Parkland.

Responsibilities:

Area specific: Data Control

  • Respond to and resolve incidents created in ServiceNow in accordance with our Service Level Agreement (SLA) ensuring auditable work and work notes.
  • Collect all documentation and approvals needed as part of the verification and correction process.  
  • Update systems with accurate information, including ServiceNow and PDI, with auditable work notes and workbooks.
  • Collaborate with cross-functional teams to correct data in PDI (an Operating Platform) to ensure its’ accuracy so that Retailers are settled in an accurate and timely manner while protecting Parkland’s gross margins.
  • Follow month end requirements for PDI and JDE close.
  • Provide support to Territory Managers and retail sites as well as other cross functional teams.
  • Support, adapt, and evolve data control processes and reports in a dynamic Retail business environment.
  • Involvement in various projects to assist in data validation.

Operational & Service Excellence

  • Participate in the development of programs, policies, initiatives, and tools specific to Shared Services processes. Works with IT and other support teams to continuously identify process improvement capabilities and implement new technologies where justified.
  • Demonstrates commitment towards continuous improvement initiatives and willingness to challenge existing practices. Follows existing processes and internal controls, with a critical mind to automate and improve them in a cost-effective manner to enable Parkland to achieve synergies.
  • Participates in Finance Shared Services activities in line with Service Level Agreements and Service Catalogues. 

Requirements:

  • University Degree in relevant field (Accounting, Finance, Business Administration).  College degrees will be considered.
  • Experience working in a strong customer service focused environment.
  • Excellent critical thinking, analytical and problem-solving skills including the ability to think outside of the box, deal with ambiguity and challenge information.
  • Proven track record in building and maintaining strong relationships with internal and external stakeholders. Help to foster a positive climate where team spirit and collaboration are encouraged.
  • Strong system skills including intermediate proficiency with Microsoft Excel (pivot tables, sumifs, etc.). 
  • Knowledge of POS Systems (Bulloch),JDE, PDI, ServiceNow, and Market Basket is considered an asset.
  • Strong written and verbal communication skills along with the ability to work well in cross-functional teams.
  • A good understanding of financial systems, processes and internal controls including knowledge of accounting (GAAP) is an asset.
  • Well-organized and detail-oriented with a strong commitment to ensuring deadlines are achieved. 

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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