Supervisor, Collections
Description
Competitive Benefits. Meaningful Extras. Unmatched Value.
- A place where you can take your career in the direction you want to grow and go
- Flexible work options and summer hours for eligible employees
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer
The Opportunity:
Responsibilities:
- Lead daily huddles and weekly reporting reviews, ensuring overdue accounts are followed up, risks are identified, and clear action plans are executed.
- Ensure overlimit and past due accounts are placed on hold according to policy.
- Escalate high-risk accounts to leadership with recommended actions (payment plans, collections, legal escalation, etc.)
- Implement and manage collections policies and procedures; drive continuous improvement in strategies and practices.
- Monitor team performance to ensure collections strategies drive positive results on delinquencies and credit losses.
- Collaborate closely with the Cash Applications team to monitor unapplied and misapplied cash, ensuring timely resolution of allocation issues that impact collections effectiveness
- Partner with Credit, Cash Applications, Sales, and Operations teams to resolve escalations and customer account issues.
- Establish and maintain positive business relationships with internal customers and key stakeholders in the collections process.
- Establish and enforce quality standards for collections notes, ensuring all account activity is documented completely, professionally, and on time.
- Coordinate efforts for significantly past due accounts with external collection agencies and legal counsel as required.
- Prepare monthly AFDA recommendations with commentary on risks, trends, and key drivers.
- Prepare weekly AR and collections reporting, providing timely insights to leadership.
- Review overlimit reports and partner with Credit to action customer credit holds.
- Monitor KPIs and trends to drive operational excellence and business value.
- Provide day-to-day coaching, resource planning, and performance management for the collections team.
- Create a positive team environment where collaboration, accountability, and continuous improvement are valued.
- Set clear expectations, priorities, and responsibilities for team members.
- Measure team performance against set KPI’s and actively works to remove roadblocks.
- Promote a client-focused, solution-oriented culture aligned with Service Level Agreements.
- Lead the recruitment process: screening, interviewing, assessing candidates, and onboarding new hires.
- Facilitates the team’s goal setting process and personal development.
- Champion process improvements and system enhancements.
- Drive continuous improvement initiatives, challenging existing practices to increase efficiency and effectiveness.
- Act as a change leader, fostering team adaptability during organizational transformation.
- Ensures all processes are developed and maintained in accordance with corporate policies, SOX/internal controls, tax reporting, and other regulations.
Requirements:
- Bachelor’s Degree in Business, Finance, or a related field (preferred).
- 5+ years of collections or accounts receivable (B2B) experience, with at least 2 years in a supervisory or leadership role.
- Advanced knowledge of collections processes, policies, and best practices.
- Proficiency with ERP systems with the ability to navigate AR modules, run reports, and reconcile balances.
- Strong intermediate Excel skills including lookups, pivot tables, conditional formatting, and ad hoc analysis/reporting. Ability to analyze datasets quickly and summarize insights for leadership.
- Oil and Gas and/or Shared Services experience is an asset.
- Experience working with collection agencies and legal counsel, including settlements, litigation, and follow-up with third parties.
- Strong ability to perform root cause analysis, identify process gaps, and recommend improvements; solutions-driven mindset.
- Excellent written and verbal communication skills with the ability to adapt style to different audiences and influence stakeholders.
- Proven experience managing teams, projects, and competing priorities in a high-volume, fast-paced environment.
- Highly organized, self-starter, and results-driven with a demonstrated ability to operate independently while aligning to business objectives.
Humble. Hungry. Smart. Does this sound like you?
Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!
We Want You To Shine:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do:
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.
Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print:
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.
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