Guest Experience Executive (Events & Reservations)

Food & Beverage - Restaurant Yàn, Singapore


Job Responsibilities:

  • Facilitate and respond to guest enquiries via email or telephone within 24 hours. This includes accepting dine-in reservations and ensuring that the service team is duly informed of the booking details
  • Manage online store sales orders to ensure that the orders are fulfilled accurately in a timely manner
  • Collaborate with stakeholders (such as Sales, Marketing, etc.) on guests’ feedback with the objective to enhance the service standards for guests
  • Grow and maintain guest database to ensure service team and marketing can reach out to guests with relevant offers and promotions
  • Ensure menus and all guest-facing collateral are accurate, up-to-date and presentable
  • Facilitate a welcoming and hospitable guest experience at the restaurant. Manage flow and maximise seating capacity of restaurant during peak hours
  • Follow up on any service recovery when required, ensure service standards and processes are observed to achieve high levels of guest satisfaction when dining
  • Actively seek feedback from guests and event clients to further enhance day-to-day operations
  • Work with the General Manager to assist with event enquiries, client site visits and preparation of proposals and agreements
  • Carry out any other duties as assigned by the Management

Job Requirements

  • Possess strong communication and customer service skills with 2-3 years of relevant experience from the hospitality or food and beverage industry
  • Able to work on rotating shifts, including weekends and public holidays
  • Ability to thrive in a dynamic and fast paced environment