Guest Services Officer

Front Office Grand Park City Hall, Singapore


Description

Job Responsibilities:

  • To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out
  • To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction
  • To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card
  • To inform other departments of arrival, room changes, check out and special arrangements
  • To maintain mails and information desk routines as per procedures
  • To liaise with Guest Services Manager or Supervisor regarding on complaints and special requests
  • To receive monies from guests in payment of outstanding bills and to refund monies to guests when there is a credit balance due
  • To balance cash float, credit card transactions and other transactions at end of each shift
  • To co-ordinate with Sales Department, Housekeeping Department, any other department and Front Office staff to ensure hotel’s objective to provide the most efficient services to guests is achieved


Job Requirements:

  • Possess strong customer-service, communication and interpersonal skills
  • Able to work on rotating shifts, weekends & public holidays