VIP Account Manager for CRM Team

–ětherHybrid Remote, Kyiv, Ukraine Ukraine


Description

Position at Parimatch Tech

Parimatch Tech is an international product company that develops and provides tech and marketing solutions for the Gaming & Entertainment industry. Headquartered in Cyprus and operating globally, the company has R&D centers located in four countries, the largest of which is in Ukraine.
 
Hi-tech solutions and innovative approaches are what drive Parimatch Tech forward in the gaming market and remain its basis for success and development.

Work schedule:
Shift 1/1, 2/2 or 3/3 for 12 hours from 8:00 a.m. to 8:00 p.m. or from 10:00 a.m. to 10:00 p.m. (time can be edited);
Mandatory training at the beginning of work - 2 weeks on the schedule of 5/2 from 10:00 to 19:00.


We invite those who fired up to:

  • Communicating with VIP clients through various channels: Viber, Telegram, WhatsApp, incoming/outgoing calls, online chats and e-mail;
  • Analyzing of customer complaints and suggestions, monitoring of their actions, searching for opportunities to improve customer experience;
  • Analyzing customer profiles and creating an activation plan for each individual customer;
  • Making a daily analysis of the client's activity and reactivation;
  • Working with wins/losses of VIP and pre-VIP clients;
  • Working on increasing the number of deposits/turnover of VIP clients;
  • Dealing with failed deposits/withdrawals;
  • Working on group and individual indicators.


Essential professional experience:

  • Has work experience in the field of sales/interaction with clients from 1 year;
  • Fluent in English Upper-Intermediate (B2), Ukrainian and Russian languages;
  • Able to handle a large number of tasks;
  • Knows the process of successful interaction with the client;
  • Able to patiently and actively listen to the client;
  • Proficient in PC (Word, Excel and other programs).


Desirable skills and personal features:

  • Sociability and independence;
  • Attention to detail, organization and multi-tasking.