Port Authority of NY & NJ Careers

About the Role

Reporting to the Director of the Office of Continuous Improvement (OCI), the Senior Business Transformation Leader will play a pivotal role in advancing high-impact business transformation initiatives across the agency. This individual will serve as both a strategist and practitioner, partnering with leaders, developing a pipeline of projects, coaching teams, and driving enterprise-wide transformation that aligns with the Port Authority’s priorities and standards.

About the Office of Continuous Improvement

OCI is responsible for implementing the agency’s continuous improvement framework and methodology to transform business processes, enhance customer experience, and foster innovation. Our toolkit includes Lean, Six Sigma, design thinking, and automation technologies, including Artificial Intelligence (AI). In addition, OCI oversees a robust training and certification program to embed continuous improvement into the organizational culture and multiply its impact across the enterprise.

Responsibilities

The Senior Business Transformation Leader will:

• Collaborate with department leaders to develop and implement strategies tailored to their business needs; develop a pipeline of projects aligned to strategic objectives.
• Coach and lead project teams to deliver high-impact results.
• Teach, mentor, and certify future practitioners in the agency’s continuous improvement and business transformation methodologies.
• Develop new methods, tools, and approaches to transform business processes.
• Leverage emerging technologies such as AI to analyze and optimize processes.
• Lead cross-functional “tiger teams” to address urgent, high-priority agency challenges identified by senior leadership.

Minimum Qualifications

Candidates must meet the following requirements to be considered:

• Bachelor’s degree from an accredited college or university, preferably in Engineering, Technology, Business, or a related field; or equivalent work experience.
• At least seven (7) years of progressively responsible experience in operations, business management, technology strategy, or project management.
• Minimum of four (4) years applying continuous improvement methodologies; certification or equivalent (Lean, Six Sigma) strongly preferred.
• Program implementation experience in a large organization.

Desired Qualifications

The ideal candidate will demonstrate:

• At least two (2) years of experience implementing AI solutions.
• Proven success in business transformation initiatives with significant measurable outcomes.
• Strong critical thinking, analytical, problem solving and change management skills with the ability to adapt and pivot strategies as needed.
• Demonstrated leadership and people management skills, including the ability to plan, prioritize, delegate, and manage multiple initiatives across large organizations.
• Experience engaging with senior executive leadership in the framing, execution and assessment of business transformation initiatives.
• Excellent interpersonal and influencing skills, with the ability to engage stakeholders at all organizational levels.
• Experience leading complex, enterprise-wide projects.
• Excellent oral and written communication skills.

Selection Process

The application process varies by position, but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive benefits package, hybrid work options for many positions, and a professional environment that supports development and recognizes achievement.

Click here for more information about benefits, our culture, and career development opportunities.