IT Support Intern

Technical Operations Oakland, California


Description


Our Intern program offers two 10-week sessions. Please let us know which session you would like to participate in.

Summer 2019:

  • June 3rd through August 9th
  • June 17th through August 23rd
Pandora Media is looking for a technically savvy and customer service-minded individual to join the IT Support Team. We are looking for an enthusiastic teammate that can support both Macs and PCs in a fast-paced, demanding environment. 

Our focus is on providing excellent service to Pandora's employees, improving the day-to-day use of technology in our offices, and helping colleagues to improve processes in effective and wise ways. We pride ourselves on a positive, collaborative attitude and a healthy work ethic that sets us apart from other IT departments.

What’s in it for you:
  • Meet IT support performance and customer service standards

  • Gain knowledge in Mac configuration/troubleshooting/imaging

  • Become comfortable and familiar troubleshooting, configuring, and imaging Windows 7

  • Support Outlook on Windows and Mac.

  • Configuration/troubleshooting of smartphones managed by AirWatch

  • Setup/Troubleshoot A/V equipment and new hire desks.

  • Generate/Track/Close tickets for all IT related issues in a timely and consistent manner.

  • Troubleshoot and repair issues involving hardware, software, network, peripherals, etc.

  • Actively contribute to and revise existing documentation.

  • Know how to escalate when needed.

  • Identify procedures that can be streamlined and recommend solutions often.

  • Track and analyze problem resolutions for reporting and training.

  • Perform quality assurance tasks such as testing builds, patches, and configurations.

  • Other tasks as requested by manager.

To land this gig, you will need:

  • Currently enrolled student in Information Systems, Computer Science, or similar degree, with strong academic credentials and graduating in December 2019 or May 2020

  • Bonus if completed these certifications: ACMT or MCSE

  • Demonstrated technical use of Windows 7, OS X, Microsoft Office & Mac Office

  • Self-motivated; works effectively with minimal supervision

  • Persistent and dependable, especially in achieving project deadlines

  • Excellent research and documentation skills specific to step by step procedures, troubleshooting and knowledge base creation

  • Excellent interpersonal skills; able to work collaboratively in a team environment

  • Passion for music, new technologies and self-initiated drive to provide all staff with an excellent customer service experience

  • Must be able to work well independently and collaborate in a large team environment.

  • Bonus Points if you know: scripting, (i.e. Python, Powershell, or Ruby) Familiar with Casper (JamfPro)